Accounts and billing

Invitation FAQ

If you are invited to join a Team or a Workspace on Bitrise, you will get an invitation email from letsconnect@bitrise.io.

If you already have a Bitrise account and receive an invitation email, you’ll have to click the View button to get to the app’s page!

If you don’t have an account yet, and you’re invited to a Workspace or a Team, you should click the Accept invitation button in the invitation email. This will take you through registration, and log you into the account. If you attempt to sign up manually, you won’t be able to since your email address is already reserved for the invitation. So we recommend you to check your inbox, look for the invitation email from Bitrise and follow the instructions there.

How can I sign up to Bitrise if my invitation has expired?

The invitation email contains an expiry date which, if elapsed, you won’t be able to register to Bitrise through that link.

This means the invitation has not been redeemed through the invite link so the registration is still incomplete and the invite link has expired. At this stage, resetting your password is impossible since there is no password and no account associated with your email address. Your invitation status is pending on the Team tab. We recommend that you contact the person who invited you to revoke your invitation. Then a new invitation email can be sent out to your email address and you can click the Accept invitation button before it expires.

If you have accidentally deleted the invitation email, we recommend following the same process to access the Workspace or the Team.

Can I extend the invitation emails’ timeout?

You cannot extend the invitation emails’ timeout to a longer time.

I can’t find the invitation email from Bitrise

If the invitation email has been sent to the right email address, and you can’t find it in your inbox, we recommend you to check your spam/junk folders. Also check if your account has any blocker set for incoming emails.

Are Bitrise invitations case sensitive?

Bitrise can process invitations sent to either lowercase or uppercase email addresses but it is important to use the same lowercase or uppercase email address when logging into the account.

Signing up with Bitrise invitation and Git provider

If you are invited by a Workspace on Bitrise, and before accepting the invitation you’re trying to sign up to Bitrise using your Git account (for example, Bitbucket, GitHub or Gitlab), then you will not be able to sign up to Bitrise.

What you should do to access the Workspace is follow the instructions included in the invitation email and complete your registration. Make sure you connect your Git provider account to the Bitrise account that you have just signed up to.

Can I be invited to a Workspace with SSO?

If a Workspace activated SAML SSO on their account, the Workspace owner can still invite new members to the Workspace. The invited person has to click the Accept invitation button in the email from letsconnect@bitrise.io. If you wish to join a Workspace and you haven’t received an invitation yet, you can also sign up to that Workspace through the Sign up with SSO button IF you know the exact name of the Workspace.

What to do if an invitation ends up with 404 error?

If you have been invited to a Workspace but you can’t access it due to a 404 error message when clicking the Accept invitation button, then contact the Workspace owner to revoke your invitation and send it out again. Make sure you get the invitation to the email address that is associated with your existing Bitrise account.
Issues with logging in

Issues:

I failed to log into Bitrise multiple times.

Possible solutions:

If you failed to log in for the third time, reCAPTCHA will get enabled to check if you are a human.

If you failed to log in for an excessive amount of attempts, you will automatically get locked out. Check your inbox for our Unlock Instructions email.
Resetting your password
Issue:

I want to log into Bitrise but I forgot my password.
Possible solutions:

Here is how to reset your password:
Click Forgot your password on our Login page.

Provide your Email or Username so that we know where to send password recovery link.

Check your inbox for the Reset password instructions sent by letsconnect.

Click Reset Password or copy the URL into your browser.

Add your new password and hit Save.

Once your password has been changed, click Log in to access our login page again.

Add your Username and new Password to log into your Bitrise Dashboard.
Please note that you can always change your password along with other account details in your Account settings.
Changing the SSO certificate
Issue:

For security reasons, enterprises may require authentication for their API endpoints and websites. SSO via certificates allows a developer to leverage enrollment credentials to handle the authentication without prompting the end user of the app.
Possible solutions:

The certificate should be rotated if it's about to expire, or in case it becomes compromised.

To upload or update certificate:
Go to the Single Sign-On settings page.

Find the SAML SSO provider certificate option.

Upload the certificate PET file.

This will sign out all Org members and prompt them to sign in again.
Additional information:

SAML SSO in Organizations
Onboarding SAML SSO Users

Issue:

When adding an existing user, you receive the error "There is no SAML SSO identity for this user".

Possible solutions:

If a user is removed and added back to an org, but still received this error the account will need to be deleted from the org. They will then need to be re-invited to join the org.
Setting up an invoice email address
Issue:

I want my invoices to go to another email address.
Solution:

This feature is only available for Organizations.

By default, an Organization’s invoices are sent to the email provided when the Organization was created. This can be change by the owner(s) of the Organization.

To specify a different email address for invoices:
Sign in with an account that is an owner of the Organization.

In the upper right corner, select Account settings from the dropdown.

In the upper left corner, click Switch Profile

From the list displayed, select the Organization you wish to update.

Select Billing from the menu on the left.

Locate the Invoice email section and click Change email located on the right.

Enter the new email address and save.
Additional information:

Managing billing and subscription for Organizations
Changing payment information on Bitrise
Issue:

I want to change my payment information for my developer plan on my Bitrise account.
Possible solutions:
Log in to your Bitrise account.

Click your avatar in the top right corner and select Account settings from the dropdown menu.

Scroll down and from the left side menu, select Billing.

Scroll down to the Billing information section.

- If you’re adding a payment option for the first time, click Add credit card.

- If want to modify your existing payment information, click Edit billing.

Add valid credit card information and a billing address.

Click Save.
Cancelling subscription for an Organization
Issue:

You want to cancel your Org subscription.
Possible solutions:
Log in to your Bitrise account.

Go to your Account settings and select the Organization for which you would like to cancel the subscription.

Scroll down and from the left side menu, select Billing.

Select the "Disabled-Free plan".
Please note that in the case of an Organization with an active, you will not be able to build anymore. If you wish to continue building, you will need to move the application to a Hobby or Developer personal account, or to a paid Organization.

To select a free Hobby plan:
Open the Billing tab in Account settings.

Select the Hobby option.

Choose Concurrency based free plan.
In the case of cancellation your resources will be available till the end of your subscription period.
Sales tax and VAT

Issue:

Do you charge for VAT?

Possible solutions:

Within the UK, we charge 20% VAT for both individuals and companies, as the billing company is Bitrise Limited which is a UK-based company. This means that UK-based customers will be charged the VAT amount, and will be able to claim it from HMRC.

If you have trouble adding the VAT ID on the Bitrise Billing page, please reach out to our Support team at support@bitrise.io.
Setting up separate email address for invoices

Issue:

I want to send invoices directly to our finance team or to my manager.

Possible solutions:

If you are on an Org Plan, you can set up a separate email address for invoices. This way, your Bitrise invoices can go directly to the finance team/manager each time you are billed.

Additional information:

Learn more about billing and subscription management.
Reviewing and downloading invoices
Issue:

You need your invoice but don't have access to your email or didn't receive it.
Possible solutions:

You can access and review all of your invoices and receipts in your Bitrise profile, under the Billing tab.
Log in to Bitrise.

Click your Profile icon and open ️ Account Settings.

Scroll down, and open the Billing tab.

You can review and download your invoices under Past statements.
Discounts at Bitrise
Issue:

What discounts do Bitrise provide for students and contributors?
Possible solutions:

As developers, we appreciate your effort towards the developer community, so we provide extra benefits for each of the public apps you create. Get a free concurrency and 45 minutes extra build time for each of your public projects automatically.

When you connect to a public project, you have access to the same features that are included in the Developer Plan. However, these features are associated with the project and are not linked to your account. Each and every new open source project has its own benefits that can only be used for that specific project.

The benefits for the open source project include:
One dedicated concurrency

Build time limit of 45 minutes

Unlimited number of builds

Unlimited number of team members

Public build pages available without logging in

Public build list available without logging in

Public build logs for easier debugging.
If you are happy to contribute to Bitrise, we have an offer for you. Get the Developer plan for $20/month if you contribute to any of the open-source parts of Bitrise.

If you are eager to learn, we are happy to contribute. Get the Developer plan for $20 /month if you are a student with an active semester.
Additional information:
Free Developer plan for open source projects

Public apps for open source projects in Bitrise

Sensitive input in public apps
Cancelling subscription for a Developer plan
Issue:

You want to cancel your developer plan
Possible solution:

You can cancel your developer plan using the steps below. This will not delete your account! After cancelling the developer plan, your account will then have a hobby plan.
Log in to your Bitrise account.

Click your avatar in the top right corner and select Account settings from the dropdown menu.

Scroll down the left side menu and select Billing.

In the Plans section, select HOBBY.

Click Change plan.
In case of cancellation, your resources will be available till the end of your subscription period.
I need to delete my account

Issue:

I no longer need my Bitrise account and want to delete it.

Possible solution:

To delete your account, log on to your Bitrise account and select "Account settings" from the dropdown in the upper right corner:

Make sure you are on the profile for the account you want to delete and select the "Edit profile" button in the upper left corner under the account icon:

Scroll to the bottom of the page and you will see the red button "Delete my account":
Credit renew timing

Your credit bundles renew at the exact time that you activated your current subscription. For example, if you subscribed at 14.56 UTC, then you will receive your renewed credits at 14:56 UTC the following month on the same day.
Troubleshooting common SAML SSO issues
This guide lists the most frequent SAML SSO error messages and their possible solutions.

If you are a member of a SAML SSO-enforced Workspace and you experience any errors related to SAML SSO, we recommend that you first contact your Workspace owner so that the owner can check your SAML SSO status.

For Workspace owners, we recommend checking out our SAML SSO guide.
No SAML SSO identity for this user
```
no-saml-sso-identity; There is no SAML SSO identity for this user.
```
You might be receiving this error because you are not a SAML SSO group member. As the first steps of troubleshooting, we advise you to contact the Workspace owner to see if you have been added to the SAML SSO group of the SAML SSO provider. The Workspace owner has to check if the email address associated with your SAML SSO is the same as the one that’s been used in Bitrise when you were invited to the Workspace.
No connected SSO for this email address
```
saml-wrong-account-url; There's no connected SSO for this email address. You are either logged in to Bitrise with another account or the connected SSO for this account is not valid anymore.
```
We recommend that you check with the Workspace owner if the email address associated with your SAML SSO is the same as the one that’s been used in Bitrise when you were invited to the Workspace.
Required to log in to authorize the organization
```
enable-sso-login; You have to be logged in the first time you authorize your organization to log you in with SSO. Please log in with your original credentials first and then visit the SSO login URL.
```
It seems you have not authorized your organization (Workspace) to let you log in via SSO to the Workspace. We recommend you log in to Bitrise using your credentials first, open the link you got in your letsconnect@bitrise.io invitation email in a separate tab, and follow the instructions. For more information, check out our SAML SSO guide.

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No SAML SSO identity for this user

No connected SSO for this email address

Required to log in to authorize the organization