The Tickets portal is a built-in feature of the Bitrise Help Center that provides visibility into all your support tickets—past and present—in a centralized view. Whether you're debugging a tricky build issue or tracking an account-related request, the portal makes it easy to stay on top of ongoing issues with our team.
🧾 What Are Tickets?
At Bitrise, when you start a conversation with our Support team that requires deeper investigation, coordination across teams, or ongoing follow-up, it’s converted into a ticket. Tickets help us track and manage your request more effectively.
Each ticket has:
A unique ID
A subject or title
A current status (In progress, Waiting for Bitrise team help, etc.)
A full message history with timestamps and updates
💬 Tickets vs. Conversations
Not every conversation you start with our team becomes a ticket.
Quick questions or resolved chats might remain just that — conversations. The Tickets portal only displays ticketed conversations, so if you don't see a recent interaction in the portal, likely, it wasn't escalated to a ticket. If your issue needs structured follow-up or deeper troubleshooting, we’ll create a ticket, and that’s what will appear in your portal view.
🧠 What is the Tickets Portal?
The Tickets portal provides:
A real-time view of all your open and resolved tickets
Filters and sorting by ticket title, status, date, or creator
A shared view of tickets submitted by other members of your company workspace
The ability to view, respond to, and track updates directly from the portal
It’s designed to help you keep context, collaborate, and take action without needing to dig through emails.
👥 Who Can Use It?
The portal is available to logged-in users of the Bitrise Help Center. If you're part of a company workspace, you’ll also be able to see tickets submitted by your teammates.
🔐 You must be logged in to access the portal. Tickets are only visible to you and members of the same company workspace.
🚀 How to Access the Tickets Portal
You can access the portal in two ways:
🔗 From the Help Center:
Visit the Bitrise Help Center
Make sure you are signed in to your Bitrise account
Click the "Tickets portal" button in the middle of the page.
💬 From the Messenger (Intercom Widget):
Open the Messenger on the Bitrise website or Help Center
Click the "Tickets" button in the Messenger home view
View and manage your tickets directly from there
Both views show the same ticket data — just pick whichever path is more convenient.
🛠️ Pro Tip
If you're managing multiple tickets (especially across a team), use the filter and sort tools in the portal to zero in on what matters — whether it’s unresolved tickets, oldest issues, or anything assigned to a specific user.
If you need help accessing the portal or aren’t sure whether your conversation was turned into a ticket, feel free to reach out to Support — we’re happy to help.